Returns & Refunds - ClickBasket
Returns & Refunds
Our commitment to your satisfaction
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item within 7 days of receiving your order.
Return Eligibility
Eligible
- Items returned within 7 days
- Products in original packaging
- Unused and undamaged items
- With original receipt or order number
Not Eligible
- Personal care items (opened)
- Customized products
- Digital downloads
- Items damaged due to misuse
How to Return a Product
Contact Support
Email us at info@clickbasket.com or call +977-1-4xxxxxx to initiate a return.
Pack Your Item
Securely pack the product in original packaging with all accessories.
Return Shipping
Drop off at our return address or schedule a pickup.
Inspection & Refund
We inspect the item and process your refund within 5-7 business days.
Refund Process
- Refunds are issued to your original payment method
- Processing time: 5-7 business days after approval
- You will receive a confirmation email
- COD refunds are processed via bank transfer
Frequently Asked Questions
You have 7 days from the date of delivery to initiate a return.
If the return is due to our error (wrong item, defective product), we cover shipping. Otherwise, return shipping is at your expense.
Refunds are processed within 5-7 business days after we receive and inspect your return.
Yes, we offer exchanges for size or color changes. Contact our support team to arrange an exchange.
Need Help with a Return?
Our team is ready to assist you with any return requests.