Help Center - ClickBasket
Help Center
How can we help you? Find answers to your questions.
Account & Profile
- How to create an account?
- How to reset password?
- How to update profile information?
- How to delete account?
Orders & Tracking
View AllPayments & Billing
- What payment methods are accepted?
- How to use eSewa?
- How to use Khalti?
- What is COD?
- Payment failed. What to do?
Shipping & Delivery
View AllSecurity & Privacy
View AllFrequently Asked Questions
Click on the "Sign Up" button at the top right corner. Fill in your details including name, email, phone number, and create a password. Click "Create Account" to complete the process.
Learn more →We accept eSewa, Khalti, ConnectIPS, Credit/Debit Cards (Visa/Mastercard), and Cash on Delivery (COD).
Learn more →Standard delivery takes 3-7 business days. Express delivery takes 1-3 business days. Same day delivery is available for Kathmandu Valley.
Learn more →You can return products within 7 days of delivery. Products must be unused and in original packaging. Refunds are processed within 5-7 business days.
Learn more →Log in to your account and go to "My Orders". Click on the order number to view tracking details. You will also receive tracking updates via email and SMS.
Learn more →Currently, we only deliver within Nepal. We are working on expanding our services internationally.
Learn more →