Help Center - ClickBasket

Help Center

How can we help you? Find answers to your questions.

Account & Profile

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Frequently Asked Questions

How do I create an account?

Click on the "Sign Up" button at the top right corner. Fill in your details including name, email, phone number, and create a password. Click "Create Account" to complete the process.

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What payment methods do you accept?

We accept eSewa, Khalti, ConnectIPS, Credit/Debit Cards (Visa/Mastercard), and Cash on Delivery (COD).

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How long does delivery take?

Standard delivery takes 3-7 business days. Express delivery takes 1-3 business days. Same day delivery is available for Kathmandu Valley.

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What is your return policy?

You can return products within 7 days of delivery. Products must be unused and in original packaging. Refunds are processed within 5-7 business days.

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How can I track my order?

Log in to your account and go to "My Orders". Click on the order number to view tracking details. You will also receive tracking updates via email and SMS.

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Do you ship internationally?

Currently, we only deliver within Nepal. We are working on expanding our services internationally.

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Still need help?

Our support team is here to assist you 24/7.